Frequently Asked Questions

Pinup FAQ — Answers to All Your Questions
All Your Answers in One Place

This FAQ page is your first stop for any question you run into while using Pinup. Detailed answers on login, registration, deposits, bonuses, and gaming are all organized here for easy reference.

50+
FAQ
8
Category
24/7
Support

Why use the Pinup FAQ?

Quick answers, plain language — solve your issue before you even need to contact support.

Instant Answers

Most issues can be resolved right here in the FAQ without submitting a support ticket — just a few seconds is all it takes.

Plain language in Bengali

All answers are written in plain English — no complex jargon or technical language. Anyone can understand them.

Sorted by category

Login, payments, bonuses, games — each topic is organized into its own category so you can find the answer you need in seconds.

Regularly Updated

The FAQ is updated alongside every new Pinup feature or change, so all information stays accurate and current.

Trusted information

All answers are based on pinup's official policies and information — no guesswork or third-party opinions.

Direct connection to support

If the FAQ doesn't have what you need, you can always reach our support team directly via live chat or email.

Pinup FAQ — A Complete Overview

Pinup is one of Bangladesh's most popular online gaming and betting platforms. Thousands of players enjoy Live Casino, slots, Sports Betting, and bingo here every day. Whether you're a newcomer or a seasoned player, questions come up from time to time.

This Pinup FAQ page is built to answer all of those questions. How to register, what to do if you forget your password, how to deposit via Mobile Banking or Nagad, how to claim a bonus — it's all covered here in clear, straightforward English.

To make your experience on Pinup as smooth as possible, we've compiled the most frequently asked questions into this FAQ. Each topic is organized into its own section — scroll down to find what you're looking for.

If you don't find your answer here, email us at [email protected] or use the live chat on the platform.

Account Payment Bonus Games App Security

Account & Login Questions

To register on Pinup, you'll need an active mobile number or email address, a strong password, and your date of birth. Make sure you are at least 18 years old at the time of registration. Only one account is allowed per device.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to create a new password. The entire process takes 2 to 5 minutes.

No. Pinup's policy allows only one account per person. Attempting to create multiple accounts may result in all accounts being suspended and any balances being forfeited.

Yes, KYC verification is required before making a withdrawal. Simply upload a photo of your national ID or passport to complete verification. The process is usually completed within 24 to 48 hours.

Entering the wrong password multiple times may temporarily lock your account. Wait a moment and try again. If the issue persists, reach out to our support team via live chat or email.

Deposit & Withdrawal Questions

Pinup supports popular mobile banking services in Bangladesh including Mobile Banking, Nagad, and Rocket for both deposits and withdrawals. Bank transfers are also available.

The minimum deposit on Pinup varies by payment method. For mobile banking, it generally starts at BDT 500. Check the Cashier page for the most up-to-date information.

For mobile banking, withdrawals are typically processed within 30 minutes to 24 hours. Bank transfers may take 1 to 3 business days. Completing KYC verification speeds up the process.

First, refresh the page and wait a moment. If your transaction history shows a successful payment, contact live chat support with the transaction ID and it will be resolved promptly.

Pinup generally does not charge any additional withdrawal fees. However, your mobile banking provider may apply their standard transaction charges. Check the Cashier page for the latest fee information.

Bonus & promotion questions

Pinup offers a welcome bonus for new users — a percentage match on your first deposit. Free spins on slots may also be available. Check the Promotions page for the latest offers.

A wagering requirement means you must bet the bonus amount a set number of times before you can withdraw it. For example, a BDT 100 bonus with a 30x wagering requirement means you need to place BDT 3000 in total bets. Requirements vary by bonus, so read each offer's terms carefully.

Pinup offers weekly or monthly cashback for regular players. After wagering a certain amount, you get a portion of your losses returned. Visit the Promotions section to view active cashback offers and opt in.

Yes, you can earn a referral bonus by referring a friend to pinup. Once your friend registers and makes their first deposit, the bonus will be added to your account. Your referral code or link can be found on your profile page.

Gaming Questions

Pinup offers Live Casino (roulette, blackjack, baccarat), thousands of slots, Sports Betting (cricket, football, tennis), bingo, and much more. New games are added regularly across every category.

Pinup's Live Casino features professional dealers in multiple languages. Some tables also have Bengali-speaking dealers available. Browse the Live Casino section to see what tables are currently open.

RTP (Return to Player) varies by slot game. On Pinup, slots typically have an RTP ranging from 95% to 98%. The RTP for each game is listed on its individual info page.

If your connection drops mid-round or mid-bet, the session is usually saved in the system. Once you're back online, log in again to see the current state of your game. Any incomplete slot spins are resolved automatically.

Mobile app questions

Pinup App — Direct Download Download Page for Android users to download and install the APK file. iOS users can find guidance App Page for step-by-step instructions.

Yes, the pinup mobile app offers everything available on the browser — Live Casino, slots, betting, deposits, withdrawals, bonuses, and more. The app also loads faster and supports push notifications.

To install an APK from outside the Google Play Store, you need to enable "Unknown Sources" or "Install Unknown Apps" in your phone's settings. Go to Settings → Security → Install Unknown Apps and turn it on. Only download the APK from the official Pinup website.

Security Questions

Pinup is a licensed online gaming platform operating under international regulatory authorities. All transactions are secured with SSL encryption, keeping your personal information and funds completely safe.

Go to Account Settings → Security and enable two-step verification. Each time you log in, an OTP will be sent to your mobile for you to enter. Keeping this enabled significantly increases your account security.

Change your password immediately and notify the support team. If you see any unrecognized device sessions on your account, log out of all sessions. Never share your personal information or password with anyone.

If you can't find your answer here, contact our support team directly — we're always ready to help.

Still have questions? We're here to help.

Join Pinup, start playing, and know that our support team is always here whenever you need help.

বাংলা